dan stessel at that meeting last night. here are the top two complaints that we gathered, lack of accountability and reliability. metro admits there is a lot of work to do to get the system up to speed. the oldest trains are approaching 40 years old. they're about original to the metro system itself. they are in the process of being replaced and the system upgraded in a $5.5 billion investment project. while everything on metro they say is a work in progress, they've made improvements and make public their laundry list of problems and repairs. >> i understand for certain riders it can feel that way when something doesn't get resolved the next day when they report something. we're still not where we want to be. we're in the process of rebuilding. but we are making progress. we're seeing results as a result of the investment we're making, and we're going to continue that path of progress. >> reporter: what about those problematic and as we've learned sometimes dangerous old metro rails? we'll let you know about the progress t